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Delivery / Returns Policy

Delivery & Returns

We send most orders out within 24 hours, so you should receive yours in 3-5 days. If you need it urgently please select the Next Working Day or phone 01844 217060.

You can return your order to us within 30 days for a full refund.

About Us

We are a small independent business which sells products to help make your garden and home a more beautiful place. We believe we can do this by offering products which look good and which are good for the environment.

Our beliefs

  • We all have the power to shape the future. What we choose to buy and what we choose to sell is an easy way to help make a better world.
  • It is no longer acceptable to buy products which harm the environment or the people who make them, however desirable the products.
  • Ecologically conscious design should be a requirement of all products. Aesthetics need not be compromised.
  • Outdoor living is good for the soul. 10 minutes in a hammock beats 10 hours in front of the telly, every time.
  • There should be no secrets. Trust is built on transparency. Ask us anything you like.

What we do

  • Offer only beautifully designed products which benefit the environment and the people who make them. Besom brooms are just one example.
  • Work with suppliers which share our ethics.
  • Reuse and recycle wherever possible. This means our product packaging may vary.
  • Avoid products which require toxic or hazardous substances in their manufacture or use.
  • Take a holistic view of the environmental impact of products, from cradle to grave.
  • Play our part in tackling climate change. We use green energy and walk to work.
  • Favour local over international, transportation by sea over air.
  • Actively promote sustainable gardening practices.
  • Do our best to provide outstanding customer service.
  • Share everything we know with our customers and listen to everything they tell us.

Low Impact Network