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Delivery / Returns Policy

Delivery & Returns

We send most orders out within 24 hours, so you should receive yours in 3-5 days. If you need it urgently please select the Next Working Day. To give us time to pack your order the cutoff time for Next Working Day orders is 2pm.  If you want to place an order after this time please call 01844 217060 as we may be able to delay the courier.

You can return your order to us within 30 days for a full refund.

Contact Us

Tracking the progress of your order 

When your order has been dispatched you will be sent an email.  If you selected the Next Working Day option, the dispatch email should include the tracking number for the courier.  If you log onto the couriers website you can track the estimated delivery time of your order.  You can also log into your account on our website and this will show the status of your order.  For our Standard Delivery please allow 3 to 5 working days.

Contacting Us

Hen and Hammock is run from a farm in Oxfordshire, which is also where we live.  If you would like to contact us please use one of the following:


There should be someone in the office to take your call between 9am and 5pm Mon-Fri. Sometimes we are all busy packing so you may need to leave a message.  We will try to get back to you within the hour.  Our phone number is 01844 217060


You can also email us at help at (please replace at with @). We should respond no later than the next working day.


You’re very welcome to visit us to collect your order and meet the team.  So that we know you want to collect, please enter the code collect in the View Basket stage of the checkout.  This will remove any p&p charge and tell us to put your order to one side.  Please phone or add a note to your order to let us know when you’re likely to come so we can ensure someone is around.  Our address is:

   Chestnut Farmhouse



   OX9 2HU

Please see map for directions.