Delivery & Collection
We try very hard to send all orders out within 24 hours. In most cases you should receive your order within 3-5 days, but guaranteed next day is also possible.
Delivery to UK Mainland
We offer three types of delivery to addresses on the UK mainland:
Standard delivery. We have a charge for standard delivery of £4.90 for orders under £100. For orders over £100, delivery is free of charge. Our standard delivery is Royal Mail post for packages under 3kg and CityLink for heavier items. In our experience the post usually arrives within 3 days, but please allow 5 days for all items.
Courier. For an additional £2.50 your order will be delivered by CityLink rather than by post. Please be aware that CityLink requires a signature or instruction of where the package can be left, so please leave instructions in the space provided at the checkout.
Next day. If you want your order urgently, we can use CityLink to deliver it to you the day after we receive your order (excl weekends and bank holidays) for orders received before midday. This costs an additional £5. To avoid any delays please leave an instruction of where the package can be left in case there is no one in, such as in a garage or with a neighbour. If you require next day delivery and are ordering after midday, please phone first as we may be able to delay the courier's collection. Timed deliveries can also be arranged, but this carries a surcharge.
We include any delivery instructions you give us, so please leave an instruction if at all possible. We cannot guarantee that these instructions will be followed, but usually there are.
Delivery to non-mainland UK addresses
For UK addresses that are not on the mainland such as the Isles of Scilly, Channel Isles, Isle of Man and Northern Ireland, there may be a surcharge for heavier items. Please call 01844 217060 for a quote or email firstname.lastname@example.org.
Delivery to addresses outside the UK
For internatinal orders, please proceed to the checkout and select the appopriate country. We will then send an email to you to let you know what the delivery charge will be based on the weight of the items and the delivery address. We are able to send items that weigh less than 2kg in the mail, which keeps the costs down For heavier items we select the cheapest courier available at the time. Please contact us if you have a preference.
Collecting your order
You are welcome to collect your order, but please phone first to check someone will be around. When you place your order online please enter collect into the promotional code box at the checkout and that way you won't get charged for delivery and we will know to put your order to one side for you.
Our address is:
In everything we do we strive to minimise our impact on the environment. We therefore re-use packaging material wherever possible. This will mean that from time to time your products will be packaged with a range of materials which may not always be as eco-friendly as we would like. However, we think it best to re-use as much as possible of the materials we receive so as to minimise our need for new packaging materials. The only packaging material we buy is recycled and biodegradable.
If you need help on how to order, please give us a ring. We'd love to hear from you. 01844 217060