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Delivery / Returns Policy

Delivery & Returns

Standard Delivery is 3-5 days.

The cutoff time for Next Working Day orders is 12pm Monday to Thursday.

Please note, next day delivery is only available to addresses in Mainland England and Wales.  Addresses in Scotland will take an additional 24 hours and next day delivery to Northern Ireland may incur a surcharge

Contact Us

Tracking the progress of your order 

When your order has been dispatched you will be sent an email.  If you selected the Next Working Day option, the dispatch email should include the tracking number for the courier.  If you log onto the couriers website you can track the estimated delivery time of your order.  You can also log into your account on our website and this will show the status of your order.  For our Standard Delivery please allow 3 to 5 working days.

Contacting Us

Hen and Hammock is run from the beautiful Burford Garden Company store in Oxfordshire, If you would like to contact us please use one of the following:


The best way to contact us is via email to We should respond no later than the next working day, Monday to Friday.


There should be someone in the office to take your call between 9am and 5pm Mon-Fri. Sometimes we are all busy packing so you may need to leave a message. We will try to get back to you within the hour. Our phone number is 01993 823117


You’re very welcome to visit us to collect your order and meet the team.  So that we know you want to collect, please enter the code collect in the View Basket stage of the checkout.  This will remove any p&p charge and tell us to put your order to one side.  

Please wait until you have received a separate collection confirmation email from us before making a special journey.

Our address is:
Hen and Hammock,
at Burford Garden Centre Ltd
Shilton Road
Oxfordshire OX18 4PA

Please see map for directions.