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Delivery / Returns Policy

Delivery & Returns

Standard Delivery is 3-5 days.

The cutoff time for Next Working Day orders is 12pm Monday to Thursday.

Please note, next day delivery is only available to addresses in Mainland England and Wales.  Addresses in Scotland will take an additional 24 hours and next day delivery to Northern Ireland may incur a surcharge

Delivery & Collection

delivery

We try very hard to send all orders out within 24 hours, so you should receive yours within 3-5 days. However, if you need it urgently please select Next Working Day or give us a call.
 

Delivery to UK Mainland

We offer two types of delivery to addresses on the UK mainland:

  • Standard Delivery. We have a charge for standard delivery of £5.95 for orders under £100. For orders over £100, delivery is free of charge. Our standard delivery is by post for packages under 2kg and by courier for heavier items. In our experience orders usually arrive within 3 working days, but please allow 5 working days for all items.
  • Next Working Day. If you want your order urgently, we can use an express courier to deliver it to you the day after we receive your order (excl weekends and bank holidays) for orders received before 12pm (midday) Monday to Thursday. This costs an additional £4. To avoid any delays, at the checkout please leave an instruction of where the package can be left in case there is no one in, such as in a garage or porch. Please note, for courier deliveries to Scotland, delivery takes an additional day.

We include any delivery instructions you give us, so please leave an instruction if at all possible.

Delivery to the Scottish Highlands and non-mainland UK addresses

For UK addresses that are particularly remote or require crossing the sea, such as the Scottish Highlands,  Isles of Scilly, Channel Isles, Isle of Man and Northern Ireland, there may be a surcharge for heavier items. 

Delivery to addresses outside the UK

We are able to deliver most products to addresses outside the UK.  For orders that are small and under 2kg, these are delivered via air mail.  For large or heavy items these are delivered via international courier.  Items that cannot be sent abroad include very large or very heavy products.  There are also some restrictions on what can be sent to Australia and the USA, for example seeds or besom brooms that contain tree bark are not allowed into either country.  

Our website is set up to estimate the cost of delivery for international orders based on historical costs, so from time to time we may be need to update these charges.  If you have any questions or would like a quote, please contact us.

VAT is included on all orders delivered within the European Union.  For orders delivered to non-EU countries, VAT is not charged.

Click and Collect

Please enter the code collect in the View Basket stage of the checkout. This will remove any p&p charge and tell us to put your order to one side. Please wait for a confirmation email from us before making a special journey.

Our address is:
Hen and Hammock,
at Burford Garden Centre Ltd,
Shilton Road,
Burford,
Oxfordshire OX18 4PA    

Packaging

In everything we do we strive to minimise our impact on the environment. We therefore re-use packaging material wherever possible. This will mean that from time to time your products will be packaged with a range of materials which may not always be as eco-friendly as we would like. However, we think it best to re-use as much as possible of the materials we receive so as to minimise our need for new packaging materials. The only packaging material we buy is recycled and biodegradable.

If you need help on how to order, please give us a ring. We'd love to hear from you. 01993 823117