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Delivery / Returns Policy

Delivery & Returns

Standard Delivery is 3-5 days.

The cutoff time for Next Working Day orders is 12pm Monday to Thursday.

Please note, next day delivery is only available to addresses in Mainland England and Wales.  Addresses in Scotland will take an additional 24 hours and next day delivery to Northern Ireland may incur a surcharge

Privacy Policy

At Hen & Hammock we respect your privacy and are committed to maintaining it. This policy discloses how we collect, protect, use and share information gathered about you. This Privacy Policy was most recently updated on 11th May 2018.

Information Collected and Use of Information

 If you subscribe to our email newsletter, we will ask for your name and email address. You can subscribe to our newsletter via the Sign-Up page on our website. We then retain your name and email address securely and we use this information so we can keep in touch with you about exciting new products and ideas, top tips, events and Hen & Hammock offers we think would be of interest to you. Your information is retained until you confirm you wish to Unsubscribe.

 We do not share this data with any third party.

 You may Unsubscribe from our email newsletter at any time by following the Unsubscribe link on any one of our emails.

 You can Subscribe again at any time.

 You can additionally request to have your data removed from our records by emailing hello@henandhammock.co.uk.

If You Place An Order via Our Website

 When you place an order on our website, we will ask for the following personal information to help process your order quickly and efficiently:

• Your name;

• Your email address to send you confirmation emails, order updates and for customer service;

• Your billing and delivery address to deliver your order;

• Telephone number for customer service;

• Payment details.

 We cannot see nor do we store your payment details.

 The importance of security is of the utmost concern to us. When you place an order on our website, we use industry standard (Secure Socket Layer SSL) technology to encrypt and protect the personal information submitted to us, both during transmission and once we receive it. Payment data is routed through Sagepay, a payment gateway bank security and identity system to help protect the customer from fraud and identity theft. Please note, we are required to retain transaction data (except payment details as above) for a period of 7 years to comply with HMRC requirements.

 We do not share any of your data with any third party, unless we are required to by law, for the fraud and identity check reasons detailed above, or for the purposes of fulfilling your delivery with our third party delivery partners (for example Royal Mail).

If You Register For An Online Account With Hen & Hammock

 You may register for an Online Account as an alternative to Guest Checkout. This means certain information is retained and stored so that you do not need to re-enter it every time you shop with us.

 This following information is retained and can only be accessed by your unique login and password, which you will set when you register with us:-

• Your Name;

• Your Billing Address and Shipping Address (if different);

• Your Email Address;

• Your Date of Birth.

 Once you have registered online, you can check and update the information we store for your account by visiting our website and logging in. If you decide you wish to have your account permanently deleted you can contact us by post or email at hello@henandhammock.co.uk requesting that we do this for you.

There are also some things that you can do to help protect the security of your information, such as never letting others see your login details and remembering to sign out of your account when you finish shopping with us.


How we Share or Store Information

We share personally identifiable information with our payment and parcel delivery partners, in order to process card payments and orders.

We do not see nor retain electronically any payment details for any transaction.

A copy of your transaction is retained for a period of 7 years to comply with HMRC requirements.

 If your purchases are delivered by us to your home address or alternative address, personally identifiable information may be shared with our carefully selected delivery service partners, so that we can fulfil your delivery. This will be your name and address along with a telephone contact and email contact details, and additionally any specific delivery instructions you may have given.

Accessibility

We are working to ensure all pages on this website conform to the Web Content Accessibility Guidelines 2.0. These guidelines are the internationally recognised benchmark for building accessible websites.

Cookies

Cookies are small files that are placed on your computer’s hard drive when you visit a website. Cookies help to improve a customer’s experience on a website by making interaction faster and easier, and by creating a more tailored online experience. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information. Most browsers will accept cookies automatically, but users are able to choose whether to enable or disable cookies in their web browser. For further details on how to change your cookie preferences; check the ‘Help’ menu of your browser.

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be. For instance, the site won't be able to allow you to add items to your basket or make purchases.