Privacy

Hen and Hammock is committed to ensuring that your privacy is protected. Any personal information we receive remains confidential and shall not be shared with any other parties.

If you place an order with us via our website:

When you place an order on our website, we will ask for the following personal information to help process your order quickly and efficiently:

  • Your name;
  • Your email address to send you confirmation emails, order updates and for customer service;
  • Your billing and delivery addresses to deliver your order;
  • Your telephone number for customer service;
  • Your payment details.

We cannot see, nor do we store, your payment details.

The security of your data is of the utmost concern to us. When you place an order on our website, we use industry standard Secure Socket Layer (SSL) technology to encrypt and protect the personal information submitted to us, both during transmission and once we receive it. Payment data is routed through Sagepay, a payment gateway bank security and identity system, to help protect the customer from fraud and identity theft. Please note, we are required to retain transaction data (except payment details as above) for a period of 7 years to comply with HMRC requirements.

We do not share any of your data with any third party, unless we are required to by law, for the fraud and identity check reasons detailed above, or for the purpose of fulfilling your delivery with our third-party delivery partners (for example Royal Mail).

Cookies

Cookies are small files that are placed on your computer’s hard drive when you visit a website. Cookies help to improve a customer’s experience on a website by making interaction faster and easier, and by creating a more tailored online experience. Cookies cannot harm your computer and do not contain any personal or private information such as your name, address or payment information. Most browsers will accept cookies automatically, but users are able to choose whether to enable or disable cookies in their web browser. For further details on how to change your cookie preferences, check the ‘Help’ menu on your browser.