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Delivery / Returns Policy

Delivery & Returns

Standard Delivery is 3-5 days.

The cutoff time for Next Working Day orders is 12pm Monday to Thursday.

Please note, next day delivery is only available to addresses in Mainland England and Wales.  Addresses in Scotland will take an additional 24 hours and next day delivery to Northern Ireland may incur a surcharge

Returns Policy

recycled tyre planter from Hen and Hammock

We care passionately about the products we sell and the service we give. It is really important to us that you are delighted with your order.

If for any reason you are not completely satisfied with your order, we will be happy to offer a full refund or exchange providing the goods are returned to us undamaged and ideally in their original packaging within 14 days. For heavy items, please call 01993 823117 and we will organise collection directly with our courier.

If you wish to return an order you will be entitled to a refund of our Standard Delivery Charge. This does not apply to partial order returns, where no refund of the Delivery Charge will be given. Please note that the additional costs of Special Delivery (eg next day or timed delivery) will not be refunded.

In the unfortunate event that your item arrives damaged or is faulty, please contact us as soon as possible and within 24 hours of delivery, by calling 01993 823117 or by email to returns@henandhammock.co.uk . We will always do our very best to replace any damaged or faulty item as soon as possible.

Under the Consumer Rights Act 2015, for faulty goods you have a right to a full refund in most cases, up to 30 days after purchase.

The goods should be returned to:

Hen and Hammock
at Burford Garden Centre Ltd
Shilton Road
Burford
Oxfordshire
OX18 4PA

If you have any questions about how to return goods, please give us a call at Burford Garden Company, 01993 823117.